Corporate Insurance

Personal Insurance





Testimonials

“Having been with libra for more than 5years, I've found their service has been kept improving.”

Satisfied Client

“Libra wealth management is one of our core brokerage channel and they always demonstrate their extensive knowledge in both finanacial and insurance placing.”

Satisfied Client

“We are very impressed by their professional maneuvering which is able to provide their client with best insurance terms while protecting interest for insurance company”

Satisfied Client

“Their prompt reaction to the financial market and passionate customer service are consolidating their position as a professional Independent Finanancial Advisor to insure your risk management and wealth management is in good hands”

Satisfied Client

“Libra have been managing my portfolio since day one. The personal service especially with Joseph was exceptional and surprising Joseph still handle our account after his promotion. Most other companies would have pass my account to other staff. This show how much the company care about each and every customers”

Satisfied Client

Blue Diamond Claim Procedures

You can be sure we will be there when the unexpected happens. Please follow the links below to read more about different claim procedures. Alternatively, please contact us.






  • Motor Insurance

  • Motor Accident Claim Procedure in the event of a traffic accident

    Please do
    • Keep calm and report to Police immediately
    • Check if any bodily injury involved, if so, try to record the particulars of the said party & the nature of injury
    • Record the Vehicle Registration No., Name, I.D. No., Address, etc. of all relevant Party(ies) involved
    • Inform us as soon as possible, and always WITHIN 7 DAYS
    • Complete a "Motor Accident Insurance Claim Form" provided by us and return with copy of Vehicle Registration Document, Driver's I.D. card and Driving Licence WITHIN 7 DAYS
    • Submit the estimate of repair costs to us as soon as possible (WITHIN 7 DAYS), if you have a Comprehensive policy
    • Pass all Summons, correspondences in relation to the accident to us UNANSWERED IMMEDIATELY
    • File a complaint to the Police always WITHIN 10 DAYS, when you find the other party(ies) at fault

    • Please do not
    • Discuss or negotiate with other driver who was to blame
    • Admit or promise payment to any other party

  • Travel Insurance


  • To expedite the claim process, please provide the following information
    • Original insurance policy/certificate
    • Copy of travel document (e.g. air ticket/passport) to show the entire trip ,Completed claim form and pay attention to the following items:

    • Section 1 : Medical Expenses

    • Please provide a full description of the sickness or injury sustained on the claim form
    • The original hospital/medical bill(s)/receipt(s) with clearly marked diagnosis and certified by the attending physician

    • Section 2 : Worldwide Emergency Assistance Service
    • If you are traveling abroad and requires Emergency Assistance Service, please call our 24-hour Worldwide Emergency Assistance Hotline (852) 2861 9285 for assistance.

    • Section 3 : Personal Accident
    • Please provide a full description of the sickness or injury sustained on the claim form
    • Doctor's report or certification on the extent of injury
    • In the event of a death claim, please contact us direct for further guidance

    • Section 4 : Baggage and Personal Effects

      Please provide a full description of the incident and the list of claim items which you are claiming on the claim form
    • The loss/damage reports from relevant authorities e.g. airline, hotel or the Police
    • Photos showing the extent of damage to the property, if applicable
    • Repair receipts of the damaged property, if applicable
    • All original receipts and/or warranties relating to the lost/damaged property if they require replacement

    • Section 5 : Baggage Delay

      Please provide a full description of the incident on the claim form
    • Confirmation from the airline that the baggage was delayed abroad for more than 8 hours, with reason(s) stated ·
    • Original invoices/receipts for the purchase of essential items

    • Section 6 : Personal Money & Travel Documents ·
      Please provide a full description of the incident on the claim form
    • The original loss report from the Police
    • Any supporting documents showing the value of the amount of cash lost e.g. exchange slip etc

    • Section 7 : Personal Liability ·
    • Please provide a full description of the incident on the claim form irrespective of whether you have received a claim from the third party or not
    • Photos showing the scene of the accident, its environment and the extent of the third party property damaged and/or third party bodily injured, if possible ·
    • For any third party correspondence(s), summons or writs, all correspondences received in relation to the incident should be forwarded to us immediately unanswered
    • N.B. No liability should be admitted or offer or promise of payment made to the third party without the company's approval

    • Section 8 : Travel Delay, Trip Re-routing, Missed Journey & Overbooking
    • Written confirmation from the airline, if the flight is delayed for more than 8 hours, indicating the total number of hours delayed and reason(s) for such delay·
    • A copy of the itinerary, air ticket and boarding pass

    • Section 9 & Section 10 : Loss of Deposit or Cancellation of Trip & Trip Curtailment
      ·
    • Reason(s) for the cancellation or curtailment of the trip together with all relevant supporting documents
    • ·
    • Original booking invoices together with original confirmation from the relevant authorities regarding the amount refundable for any prepaid costs or deposits made

    • Section 11 : Home Care Benefit
    • Relevant incident report from the Police and/or the Fire Department
    • A detailed claim list for the damaged item(s) together with supporting document to substantiate its value(s)

    • Section 12 : China Hospital Deposit Guarantee Benefit (If applicable)
    • Please provide a full description of the sickness or injury sustained on the claim form
    • The original hospital/medical bill(s)/receipt(s) with clear diagnosis marked and certified by the attending physician

  • Personal Accident Insurance

  • To help your claim processed promptly, please provide the following information
    • A completed claim form (including doctor's certificate)
    • The original hospital / medical bill(s) / and sick leave certificate(s) with diagnosis
    • In the event of a claim for permanent total disablement, the original medical report showing the extent of injury and the percentage of permanent disability assessed

  • Domestic Helper Insurance

  • To help your claim processed promptly, please provide the following information
    Hospital and Surgical Claim
  • A completed "Hospitalization & Surgical Claim Form"
  • The original hospital / medical bill(s) / receipt(s) with diagnosis and/or operation performed duly certified by the attending physician

  • Written referral by registered doctor for laboratory tests / x-ray / specialist consultation, if applicable

  • Outpatient / Dental Claim
  • The original medical receipt(s) showing the date of treatment, patient's name, and diagnosis / type of dental treatment with the attending physician's / dentist's stamp and signature;
  • the policy number and the name of the Insured must be clearly written on the back of the receipt(s)
  • ·
  • Written referral by registered doctor for laboratory tests / x-ray, if applicable
  • Home Insurance


  • Property Claim Procedure
  • To help your claim processed promptly, please provide the following information
  • A completed claim form including a full description of the incident in respect of which you are claiming
  • Photos showing the extent of the damage; for burglary claims, photos showing the point of entry into and exit from the premises
  • The original loss/damage report from relevant authorities e.g. the police, including the police report number and the address of police station, if applicable
  • Original supporting documents showing the value of the lost/damaged item(s)/cash claimed
  • If the damaged property can be repaired, the original repair receipt(s) or
  • If the damaged property needs to be replaced, the original purchase receipt(s) and replacement quotation(s)/receipt(s)
  • N.B. Please keep all damaged property available for inspection by insurers
    Public Liability Claim Procedure
  • To help your claim processed promptly, please provide the following information
  • A completed claim form including a full description of the incident in respect of which you are claiming irrespective of whether a claim has been received from the third party or not
  • A copy of the internal incident report from building management. If possible, please also detail any remedial action taken after the incident
  • Photos showing the scene of the accident and extent of third party property damage and/or bodily injury, if possible
  • Any third party correspondence, summons or writs. Please note that any such correspondence should be forwarded to us immediately unanswered
  • N.B. No liability should be admitted or offer or promise of payment made to the third party without the company's approval
  • Office / Shop Package


  • Property Claim Procedure
  • To help your claim processed promptly, please provide the following information
  • A completed claim form including a full description of the incident in respect of which you are claiming
  • Photos showing the extent of the damage; for burglary claims, photos showing the point of entry into and exit from the premises
  • The original loss/damage report from relevant authorities e.g. the police, including the police report number and the address of police station, if applicable
  • Original supporting documents showing the value of the lost/damaged item(s)/cash claimed
  • If the damaged property can be repaired, the original repair receipt(s) or
  • If the damaged property needs to be replaced, the original purchase receipt(s) and replacement quotation(s)/receipt(s)
  • N.B. Please keep all damaged property available for inspection by insurers

    Public Liability Claim Procedure
  • To help your claim processed promptly, please provide the following information
  • A completed claim form including a full description of the incident in respect of which you are claiming irrespective of whether a claim has been received from the third party or not
  • A copy of the internal incident report from building management
  • If possible, please also detail any remedial action taken after the incident
  • Photos showing the scene of the accident and extent of third party property damage and/or bodily injury, if possible
  • Any third party correspondence, summons or writs.

  • Please note that any such correspondence should be forwarded to us immediately unanswered
  • N.B. No liability should be admitted or offer or promise of payment made to the third party without the company's approval

    Personal Accident Claim Procedure
  • To help your claim processed promptly, please provide the following information
  • A completed claim form (including doctor's certificate)
  • The original hospital / medical bill(s) / and sick leave certificate(s) with diagnosis
  • In the event of a claim for permanent total disablement, the original medical report showing the extent of injury and the percentage of permanent disability assessed

  • Employees' Compensation Claim Procedure
  • To help your claim processed promptly, please provide the following information
  • A completed Notice of Accident and a copy of Form 2.
  • The original Form 2 should be submitted to the Labour Department directly
  • The original sick leave certificate(s) as soon as it / they become available
  • The original Certificate of Assessment (Form 7), if applicable and as soon as it becomes available
  • The original Certificate of Review of Assessment (Form 9), if applicable and as soon as it / they become available
  • The original medical expenses receipt(s), if applicable and as soon as it / they become available
  • The original Certificate of Compensation Assessment (Form 5) or Agreement between Employer & Employee duly approved by Labour Department as soon as it becomes availabl

  • Employees’ Compensation Insurance

  • To help your claim processed promptly, please provide the following information
  • A completed Notice of Accident and a copy of Form 2. The original Form 2 should be submitted to the Labour Department directly
  • The original sick leave certificate(s) as soon as it / they become available
  • The original Certificate of Assessment (Form 7), if applicable and as soon as it becomes available
  • The original Certificate of Review of Assessment (Form 9), if applicable and as soon as it / they become available
  • The original medical expenses receipt(s), if applicable and as soon as it / they become available
  • The original Certificate of Compensation Assessment (Form 5) or Agreement between Employer & Employee duly approved by Labour Department as soon as it becomes available

  • Liability Insurance

  • To help your claim processed promptly, please provide the following information
  • A completed claim form including a full description of the incident in respect of which you are claiming irrespective of whether a claim has been received from the third party or not
  • A copy of the internal incident report from building management.
  • If possible, please also detail any remedial action taken after the incident
  • Photos showing the scene of the accident and extent of third party property damage and/or bodily injury, if possible
  • Any third party correspondence, summons or writs.
  • Please note that any such correspondence should be forwarded to us immediately unanswered
  • N.B. No liability should be admitted or offer or promise of payment made to the third party without the company's approval